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Unreasonable Hospitality and Legendary Service: A Conversation with Nick Runyon

Exploring how going above and beyond for customers creates memorable experiences

In this special episode, we welcome our dear friend and fellow podcaster, Nick Runyon, to the Seth Said What? podcast.

We dive deep into the concept of 'unreasonable hospitality' inspired by Seth Godin’s blog and the book by Will Guidara.

Nick offers insights on how businesses can stand out by going the extra mile for their customers, drawing from personal experiences and industry examples.

We also announce a unique collaboration with Nick's own Digital Ministry Podcast, where we will reveal behind-the-scenes details of how we produce our episodes. Tune in for an enlightening discussion on building a culture that prioritizes exceptional customer experiences.

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00:00 Introduction and Special Guest Announcement

00:39 Cross Collaboration with Digital Ministry Podcast

02:20 Nick Runyon's Background and Achievements

06:06 Seth's Blog Reading: Unreasonable Hospitality

09:03 Discussion on Unreasonable Hospitality

17:29 Conclusion and Call to Action

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